Phone System Features
Account Codes: allows your company
to issue employees a 4 digit code to access phone lines to make
long distance calls. When coupled with call accounting
software your company will have a complete log on who made what
outbound long distance phone calls.
ACD All Call Distribution: Many
features available for small to large call centers.
Automated Attendant:
automatically answers and routes incoming calls to their
destination with out human assistance. We recommend: have
the automated attendant answer unanswered calls after 4 to 5
rings that way if no one can answer the phone call the automated
attendant can route the caller to their destination. A day
and a night greeting can be set so you will never have to put
your phone system into night mode. Kind if a set it and
forget it type deal. Voice Mail Required.
Battry Back Up: Battery Back up system for
power failure.
Caller ID: allows telephone system
users to see who is calling in when information is available.
Must have caller ID signal provided from service provider.
Call Logging: Allows
telephone system users to keep a of past incoming calls.
Must have caller ID service available from telco service
provider.
Direct Inward Line: incoming
lines can be directed straight to an extension and extensions
mail box with out going thru the company directory.
Directory Dialing: Rolodex
type access to Personal and System Speed Dials and Inside System
Extensions
Door Phone: instead of a door bell
your company or home can take advantage of a door phone to
verify who and speak with people directly who want to gain
entrance to your facility.
Door Striker: allows your
associates to open the door to your facility from a proprietary
telephone.
Group Rings: allows you to
associate extensions to a group of telephones. Example you
can assign 5 phones to the accounting department ring group and
when some one wants to contact the accounting department all
they have to do is dial the accounting department ring group
number all telephones in the ring group will ring. A mail
box can also be associated with a ring group with a flashing
function key to alert users of a message.
Hospitality Hotel/Motel: Many features
available for Hospitality industry
Music on Hold: allows your
company to provide music or messages about your company to be
played while incoming callers are on hold.
HARDWARE OR SOFTWARE UPGRADE REQUIRED
Names for Extensions and Trunks:
you can associate a name for an extension so when an associate
calls another associates extension the name of the extension
will appear in the telephone's display. You can also
associate with an incoming line for phone systems with 2 or more
companies the name of the incoming line will appear when a call
comes in.
Night Service: allows you to put
your system into night mode by simply pressing a button.
Off Premise Extension: allows
you to forward an extension to an off-site extension so when an
extension is reached the phone system will seize an available
outside line and place a call to the pre-configured destination.
Single Line Telephones:
allows the capability of using analog telephones at significant
savings. The
Vodavi 2800 series single line telephones can be used as
fully functional end user telephones with a message waiting
light at a fraction of the cost.
T1/PRI Interface: allows the
capability to have 24 incoming lines thru a Telco provided T1
interface line.
Transfer Calls to Cell Phone:
Works best with the Telco provided business transfer
feature. When a call is answered by a person or automated
attendant the caller can be redirected to a cell phone directly
dropping the caller from the phone system making the phone line
free for more calls to be transferred.
Voice Mail Capability: allows each
user to have the capability to have individual voice mail boxes,
the capability of an automated attendant, and notification of
voice mail.
Voice Over IP: Provide VoIP services
for both off premise extensions or the addition of IP lines or
SIP Trunking
Telephone Station
Features
Alphanumeric Display:
adds the capability of performing telephone features thru the
display of the telephone, allows your end users to see who is
calling in with Caller ID.
Background Music:
adds the capability to play music thru the telephone provided
thru the telephone speaker.
Barge In :
allows one to listen in on a call in progress, lets say
for training purposes. A loud beep tone will sound when a
call is being barged. Feature must be enabled in Class of
Service.
Call Forwarding:
allows an associate to forward a call to an extension or
off-site to a Cell phone when not available at desk.
Call Timer: allows a
user to time a call, lets say to see how long one has been
waiting on hold.
Call Waiting / Camp On:
adds the ability to let a user to know that a call is
waiting.
Centrix Compatible:
allows a station phone to work with phone features provided by
telco service provider.
Call Hold:
allows users to place calls on hold either system wide or to a
users telephone.
Class of Service:
allows telephone system administrators the ability to allow and
disallow users features and privileges associated with the phone
system.
Conference Calling:
allows a user to place a call and have more then 2 users or
incoming callers join in on a telephone conversation.
Desktop Suite: Many
features available for handeling phone calls on your computer.
HARDWARE OR SOFTWARE UPGRADE REQUIRED
Direct Station selection:
allows users the ability to connect or transfer a call to
another user on the phone system network with the touch of one
button.
Do Not Disturb:
allows users the ability to not allow incoming calls of any
kind with the touch of one button.
Flash Key: allow
users to perform Centrex features provided thru capabilities
that require a hook flash.
Feature Keys: Programmable
feature keys generally used for Line and Station appereance
although too many features to list.
Headset Capable:
Allows users to add an optional headset.
Hook Flash: For Service
Provider Features
Intercom: allows
users to call other extensions on the phone system network and
communicate with one another.
Message Waiting:
a message waiting lamp alerts users of a new incoming message
waiting.
Microphone Mute:
allows users to momentarily disable the microphone on the
telephone while conversations are held in that particular
office.
Monitoring: Allows:
administrators to lestin in on phone calls.
Off-Hook Signaling:
allows attendants or operators to signal users on a telephone
call another call has arrived that might be more important.
One Touch Keys: allow
users the capability to call other extensions, place outbound
calls, or turn off and on functions of the phone system.
Paging / Public Address
Allows users and operators to page extensions, a group of
extensions, or all extensions on the telephone network with a
proprietary speaker telephone.
Soft Keys:
located below the display on the top of the telephone allows
users to perform the functions of the phone system thru the
display with the soft keys located below the display.
Speed Dial: system
wide supports up to 1000 speed dials and up to 20 personal speed
dials per extension. A user can program speed dial buttons
on a telephone that allow users to quickly dial frequently used
phone numbers.
Transfer Calls:
allows users to transfer calls to other extensions or to
off-premise phones such as Cell Phones.
Volume and Contrast
Controls: allows users to adjust the volume of
the speaker phone and background music and adjust the contrast
of the display on display telephones.
Voice Mail Features
Answering Machine Emulation: allows
your voice mailbox the capability of a regular home answering
machine that will screen your calls as they arrive.
Automated Attendant: the automated
attendant can answer all calls or unanswered calls and route the
calls to the destination extension or extensions by pressing the
number keys on the telephone number pad. Callers can
also be routed to messages like press 1 for store hours and
press to our address.
Auto Time Stamp: provides the time and
date a voice mail message arrived.
Caller ID with return call: allows
users to see the source phone number that the voice mail arrived
from with a call back soft key button.
Centrex Transfer: allows calls to be
transferred from a Automated Attendant Greeting straight to an
off-site phone dropping the call from the phone system making
the phone system lines available to take more incoming calls.
Conversation Record: adds the
capability of recording conversations for training purposes.
Intramail Pro upgrade will send recorded conversations as a wave
file to an email address.
Fax Detection: the automated
attendant can detect a fax tone and route a fax call to the
pre-programmed fax destination.
Find Me Follow Me: Allows
up to three extensions or phone numbers to be dialed until you
answer the phone or the caller goes into voice mail
Message Notification: a light on the
phone will light when messages arrives to a users mailbox.
Multiple Company Greetings: the
automated attendant can be configured to answer incoming lines
with different greetings. Multiple business can run on one
phone system.
Number of Messages Displayed: displays
the number of messages in a mailbox on a compatible NEC digital
display phone.
Offsite Message Retrieval: allows station
users the ability to call into the system and retrieve voice
mails 24 hours a day, 7 days a week, and even on holidays.
Pager Notification: provides notification
of new voice mail messages to a cell phone for retrieval of
messages when off-site.
Password Protection: allows a station
user to configure a password to protect there mailbox from
unwanted intrusion.
Personal Greetings: provides station
users 3 different greetings that can be changed from any Cell
Phone or Home Phone by dialing in to the system
Ring Group Mail Boxes: provides messaging
for a group of phones like a sales group or an accounting group.
A function key on a phone can be configured for message
notification.
Transfer Calls to a Cell
Phone: You can configure the voice
mail system to send a caller out to a Cell Phone from an
Automated Attendant Greeting.
Voice Mail: Allows Callers to Leave
a Message an an Extension.
Voice Mail to Email: Voice mail
messages are sent to email in a wav format for listening to
voice mail messages. Also know as Unified Messaging.
HARDWARE OR SOFTWARE UPGRADE REQUIRED
Some features may be optional , not applicable
to all systems or require additional equipment. Some federal and
state laws require notification or require consent from all
parties prior to recording a telephone conversation. The
information contained herein is subject to change without notice
at the sole discretion of EZ System Sales. Att trademarks
are property of their respective owners.
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